Privacy Policy

Twinfix Limited Privacy Policy

Twinfix Limited is committed to protecting and respecting your privacy.

The registered office of Twinfix Limited is:

201 Cavendish Place
Birchwood Park
Birchwood
Warrington
Cheshire
WA3 6WU

Company Registration Number: 02457221

Twinfix Limited is registered with the Information Commissioner’s Office (ICO) under registration number ZA398865.

For any questions regarding this Privacy Policy or your personal data, please contact us at:

Email: dsar@twinfix.co.uk

1. Introduction

This Privacy Policy explains how Twinfix Limited collects, uses, stores and protects personal information obtained through:

Our websites, including:

www.twinfix.co.uk
www.canopies-for-schools.co.uk
Email correspondence
Telephone conversations
Social media interactions
Written correspondence
Face-to-face meetings

We are committed to processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We May Collect

We may collect and process the following types of personal information:

Name
Company name
Job title
Postal address
Email address
Telephone number
Website address
IP address
Payment and billing information
Any other information voluntarily provided to us

We only collect personal information where there is a legitimate business reason for doing so.

3. How We Collect Information

We may collect personal information when:

You contact us by phone, email or post
You complete a form on our website
You request a quotation or information
You engage with us on social media
You visit our websites
You become a customer, supplier or business contact
4. How We Use Personal Information

We may use your personal information for the following purposes:

To respond to enquiries
To provide quotations, products or services
To manage customer accounts
To process invoices and payments
To provide customer support
To send relevant business updates and marketing communications
To improve our products, services and website
To comply with legal or regulatory obligations

We process personal information under one or more of the following lawful bases:

Legitimate interests
Contractual necessity
Legal obligation
Consent (where applicable)
5. Marketing Communications

Where we believe there is a legitimate business interest, or where consent has been provided, we may send:

Company news
Product updates
Invitations to events or CPDs
Relevant marketing communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link included within our emails or by contacting us directly.

We may still send essential administrative or transactional communications relating to ongoing business activities.

6. Sharing Personal Information

We do not sell or rent personal information to third parties.

We may share information with trusted third-party service providers where necessary for legitimate business operations, including:

Payment providers
IT and website providers
Marketing platforms
Professional advisers

Any third parties are required to process personal data securely and in accordance with applicable data protection legislation.

We may also disclose information where required by law or to protect our legal rights.

7. Cookies and Website Analytics

Our websites may use cookies and similar technologies to improve user experience and monitor website performance.

These may include:

Essential website cookies
Analytics cookies, including Google Analytics
Preference and functionality cookies

You can control or disable cookies through your browser settings. Please note that some website functionality may not operate correctly if cookies are disabled.

For further information, please refer to our Cookie Policy.

8. Data Retention

We will only retain personal information for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

When personal data is no longer required, it will be securely deleted or destroyed.

Payment card details are not retained following completion of transactions.

9. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

10. Your Rights

Under UK data protection legislation, you have rights relating to your personal data, including the right to:

Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Request restriction of processing
Withdraw consent where applicable
Request transfer of your data

To exercise any of these rights, please contact:

dsar@twinfix.co.uk

We may need to verify your identity before processing requests.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk

11. Third-Party Websites

Our websites may contain links to external websites. Twinfix Limited is not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of any external websites they visit.

12. Children’s Privacy

Our products and services are not directed towards individuals under the age of 18 and we do not knowingly collect personal data from children.

13. Sensitive Personal Information

Please do not send sensitive personal information to us unless specifically requested and required for legitimate business purposes.

This includes information relating to:

Health
Ethnicity
Religious beliefs
Political opinions
Criminal records
Trade union membership

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory or operational requirements.

Any updates will be published on this page.

Last updated: May 2026